‍CRUMS PLUMBS – PRIVACY POLICY
Last Updated: OCTOBER 2026

Crums Plumbs Ltd is a company registered in New Zealand. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request our services, use our website or otherwise interact with Crums Plumbs Ltd. We handle personal information in accordance with the New Zealand Privacy Act 2020.

WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with us, we may collect information such as:

·       Your name, phone number and email address

·       Your property or service address

·       Details about the plumbing or maintenance services you require

·       Information relating to work carried out at your property

·       Quotes, invoices, payment records and job-related correspondence

·       Other information you choose to provide when contacting us

When you use our website, we may also collect limited technical information, such as your IP address, browser type and website usage information, through website analytics or similar tools. We only collect information reasonably necessary for our business activities.

HOW DO WE COLLECT YOUR INFORMATION?

We may collect your personal information when you:

·                Submit an enquiry through our website

·                Contact us by phone, email, text, social media or in person

·                Request a quote, or book or receive our services

·                Communicate with us about an existing job or account

We normally collect personal information directly from you. Where permitted by the Privacy Act 2020, we may also receive information from a landlord, property manager, builder, contractor or another person arranging work on your behalf.

If we collect your information from someone else, we will take reasonable steps to make you aware of the collection as soon as reasonably practicable, unless an exception under the Act applies or the required notification has already been provided. This includes explaining the purpose, intended recipients, the name and address of the agencies collecting and holding the information, any law requiring or authorising its collection, and your access and correction rights.

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WHY DO WE COLLECT YOUR INFORMATION?

We collect and use your personal information to:

·                Respond to your enquiries and provide quotes and estimates

·                Schedule and carry out plumbing and maintenance services

·                Contact you about your booking, job or work being carried out

·                Send invoices and process payments

·                Maintain business and service records

·                Resolve questions, complaints or disputes

·                Meet our legal, accounting and regulatory obligations

·                Improve our services and website where appropriate

We use your information for the purpose for which it was collected, a directly related purpose, or another purpose permitted by the Privacy Act 2020.

We do not send marketing emails, newsletters or promotional offers. Our customer communications relate to enquiries, quotes, bookings, services, invoices and other necessary job or account matters.

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WHO MAY WE SHARE YOUR INFORMATION WITH?

We will not sell or rent your personal information. Where necessary for the purposes described in this policy, information may be accessed by or shared with service providers who assist us with:

·                Website hosting and website services

·                Business email and communications

·                Accounting, invoicing, payments and job management

·                IT and data storage

·                Completing your job, including other contractors where necessary

We use Xero for accounting and invoicing, and Fergus for job management. Customer contact details, property addresses, quotes, job records, invoices and related information may be stored and processed through these platforms as needed for those purposes.

We may also disclose information where required or authorised by law. We limit sharing to information necessary for the relevant purpose and take reasonable steps to ensure that providers handling information on our behalf protect it appropriately.

OVERSEAS STORAGE AND PROCESSING

Some service providers may store or process personal information outside New Zealand. Where a provider acts solely on our behalf and does not use or disclose that information for its own purposes, we remain responsible for the information under the Privacy Act 2020.

Where an overseas transfer is a disclosure to which Information Privacy Principle 12 applies, we will ensure that a permitted basis exists, such as reasonable grounds to believe that comparable privacy safeguards apply. Use of a cloud service or publication of this policy does not itself establish that basis.

HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction. We use appropriate physical, electronic and administrative safeguards depending on the type of information and how it is stored.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

PRIVACY BREACHES

‍If a privacy breach occurs, we will take steps to contain it, assess the risk of harm and reduce its effects. Where a breach has caused, or is likely to cause, serious harm, we will notify the Privacy Commissioner and affected individuals as soon as practicable, subject to any exceptions or permitted delays under the Privacy Act 2020.

‍HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as it is required for a lawful purpose for which it may be used, including applicable legal, accounting and business record-keeping requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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YOUR PRIVACY RIGHTS

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate or incomplete. Please contact us using the details below. We may need to verify your identity before providing access.

We will respond to access and correction requests as soon as reasonably practicable and within 20 working days, unless a lawful extension applies. If we extend the time, we will tell you why and when you can expect a response. If access is granted, we will provide the information without undue delay.

If we decline a request, we will explain our reasons and your complaint rights. If we do not make a correction you request, you may ask us to attach a statement of the correction sought. We will take the steps required by the Act to ensure that statement is read with the information.

We take reasonable steps to ensure information is accurate, up to date, complete, relevant and not misleading before using or disclosing it. Please let us know if your details change.

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PROVIDING YOUR INFORMATION

Providing personal information is generally voluntary. However, if you choose not to provide information we reasonably need, we may be unable to respond to your enquiry, provide a quote or deliver the requested service. If a particular collection is required by law, we will explain that requirement.‍

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WEBSITE LINKS AND THIRD-PARTY SERVICES

Cookies and analytics

Our website may use cookies and analytics tools, including Google Analytics where enabled, to understand visitor activity and improve website performance. These tools may collect technical and usage information, such as browser details, pages visited and interactions with the website.

You can manage or disable cookies through your browser settings and use any cookie controls available on our website. Disabling cookies may affect some website functions.

Links to other websites

Our website may contain links to third-party websites or services. Once you leave the Crums Plumbs Ltd website, their privacy practices are governed by their own privacy policies. We recommend reviewing the policies of any third-party services you choose to use.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy obligations. The updated version will be published on our website with the date it was last updated.

CONTACT US ‍

If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact us:

Crums Plumbs Ltd

Privacy Officer: Jodie Crum
Additional privacy contact: Jim Crum
Email: info@crumsplumbs.co.nz
Phone: 021 1026 991
Location: Northland, New Zealand

Please send privacy enquiries and documentation by email to our Privacy Officer using the address above. We will consider your concern and work with you to resolve it.

If you are not satisfied with our response, you can lodge a complaint to the Office of the Privacy Commissioner. Information about making a complaint is available at www.privacy.org.nz.